Code of Conduct
Click here to download our Code of Conduct PDF.
Do you have any other products besides the silicone ID Emblem?
Yes, see our other products here!
How can I order some MedicAlert brochures?
Contact our Admin office by phone, fax or e-mail
How do I report a lost or found MedicAlert bracelet / necklace?
Contact our Admin office by phone, fax or e-mail.
How long does it take to receive my order/product?
Processing of the personalised emblem takes 6 to 10 working days. Thereafter the time for receipt thereof depends on the type of delivery chosen: Registered post takes between 3 and 10 days, while Courier/Speed Post is a two-day delivery.
Do you provide a registration service for advance decisions?
Yes. We keep this information on our members' records, and a copy of members' advance decisions, if supplied, on file.
How often can I update my information?
As often as is needed, providing the annual membership fee has been paid. Please complete the online application form or email firstname.lastname@example.org, and you will be emailed a copy of your current details to make the necessary amendments.
What if my information changes? How do I update my medical information?
Please notify our Admin office as soon as information changes. Annual Members will receive an update form with their annual renewal reminder letter. Previous "Lifetime" Members: Please contact us if you have not recently received an update advice.
What MedicAlert bracelets do you recommend for babies and toddlers?
The small emblem (A1 on application forms). The chain can be shortened to fit their wrist. Smaller discs are available in gold and sterling silver – please contact us for details. Small silicone bands are also available.
Who would benefit from MedicAlert membership?
People of all ages:
- with any type of hidden medical condition;
- with allergies;
- with any type of implant;
- taking regular medication;
- who would like their blood group to be recorded;
- with an advance decision;
- with organ-donation wishes;
- or who simply want someone else to know if they have been in an emergency.
How many members does MedicAlert have?
We have registered more than 560 000 members since 1964.
What information is engraved on the medic alert bracelet or necklace?
Firstly, two vital pieces of information are always included on your MedicAlert emblem. They are: Your Membership identification number and the telephone number of MedicAlert's 24-hour Emergency Hotline.
The third piece of information is the engraving specific to your needs. The next question is: Do you have any specific wishes that you would like incorporated in the emblem?
For instance, is the emblem primarily for someone with a mental illness/disability or for someone with a heart or respiratory condition? Will the emblem be mainly used as an identity device for a person with dementia or Alzheimer's? Will it be used to notify first responders of an allergy?
The information you supply will be considered when MedicAlert sets up our custom engraving profile. MedicAlert will also follow the instructions of your doctor, if necessary. If we feel there is any ambiguity we will contact you.
Can I put more information on the larger emblem?
Larger emblems usually do have the capacity to include more engraving when they are first engraved.
Once engraved, however, adding additional information to any emblem may be possible but it is not guaranteed or necessarily recommended. This is a case-by-case circumstance dependent on what is being requested and the remaining space available.
The condition of your emblem's engraving should also be considered, as it is not possible to re-engrave over the existing engraving.
I only need a medic alert bracelet. Why do I have to become a member?
MedicAlert offers much more than a piece of jewellery. It offers peace of mind through a vital fully supported service. Our products are linked to a membership and here is why it is extremely important to have the two together.
MedicAlert is trusted by clinicians because we provide a service that keeps your vital information available at all times. MedicAlert is your voice when you cannot speak for yourself.
You can ensure your medical record is up to date at any time. MedicAlert will process these updates for you whenever you notify us. This service is all-inclusive in your annual membership service fee.
Our 24/7 Emergency Hotline service provides the first responder with additional information as listed on your MedicAlert records.
Your unique membership ID number located on the back of the emblem allows the health or emergency responder to access our 24/7 Emergency Hotline should they require any additional information regarding your health condition, current medications or names and telephone numbers of your emergency contacts, all of which is hosted on a secure, confidential system.
MedicAlert provides a Customer Care line, available during normal business hours. You can contact one of our friendly consultants by calling 086 111 2979, e-mailing email@example.com or faxing 021 425 6654.
All of these services are included in your annual membership service fee.
How do I join?
Complete our application form online, or alternatively request a form from our office (call 086 111 2979).
Why should I join MedicAlert?
If you are taking any medication on an ongoing basis, have a medical condition that could be life-threatening or are allergic to drugs, food or environmental elements (for example bee stings, pollen, etc), then you need MedicAlert.
MedicAlert ensures your vital medical information is immediately known to emergency healthcare providers. It gives any first responder an opportunity of providing informed first aid and will speak for you when you cannot. Without MedicAlert's medical identification and 24-hour hotline service, you are leaving your emergency care at risk, especially when every second counts.
How does MedicAlert work?
MedicAlert members wear a custom-made bracelet or necklace (known as an Emblem) engraved with their personal identification number, main medical condition(s) and the 24-hour emergency telephone number. Each tailor-made Emblem bears the internationally recognised symbol for medicine.